Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
friendly staff
great location
slight miscommunication
early wake-up call
7.8/10
Very good
Rooms
7.3
Location
8.7
Service
7.8
Dining
7.5
Guest reviews
7.8/10
based on 7 reviews
8.5
8.5/10based on 3518 reviews
Lisa
United States,
March
2024
7.8/10
The hotel is perfectly located, in the heart of Koblenz with easy access to tourist attractions, but the rooms are a bit cramped and lack 'hot' options. The service is top-notch, extremely friendly and helpful, though the information on the cable car could use an update. The dining experience offers a variety of breakfast options, but the seating area needs better maintenance. Overall, a comfortable stay at a reasonable price.
Rooms
7.0
The rooms offer a convenient stay, but they are a little cramped.
Service
9.0
The service was exceptional, very friendly and helpful.
Location
8.0
The hotel is ideally located at the start of Old Town, close to the Rhine and with easy access to bike tours.
Dining
7.0
The breakfast options are varied, but the dining area needs better upkeep.
Facilities
8.0
The hotel offers essential facilities for a comfortable stay.
Jason
United States,
January
2024
5.8/10
My stay at the hotel was pleasant overall. The location is right in the center, which was convenient, but the rooms were disappointing with dust and a malfunctioning air conditioning. The service was good, but there was a slight hiccup with misinformation about the cable car schedule. The dining experience was satisfactory, albeit a bit chaotic at times. The facilities were decent, though in need of improvement in some areas.
Rooms
5.0
The room I stayed in was dusty, and the air conditioning was not working properly throughout my four-day stay, which made it uncomfortably hot in the afternoons.
Service
7.0
The staff was helpful and polite overall, but there was a slight issue with incorrect information about the cable car schedule. They were responsive to queries, and it was nice to know umbrellas were available during rainy days.
Location
6.0
The hotel's location towards the old center of Koblenz was convenient for exploring, but it felt a bit cramped. Despite that, it was still close to the Altstadt and very near the Rhine, which was great for our bike tour.
Dining
6.0
The dining experience was overall satisfactory, with some chaos in the restaurant despite having booked a table in advance. Some seats were stained and needed cleaning, but the food quality was good.
Facilities
6.0
The facilities were decent, but there is room for improvement, especially in the cleanliness of the dining area and room maintenance.
Nick
United States,
August
2023
9.0/10
I absolutely loved my stay at this hotel! The rooms were clean, spacious, and had brand new facilities, making them super comfortable. The service was exceptional, with friendly staff always ready to assist, even providing umbrellas on rainy days. The location was perfect, just a short walk to the historic town center and ferry dock. The dining experience was beyond my expectations, offering a wide variety of delicious options including fresh smoothies and delightful desserts. The facilities were top-notch, providing everything I needed for a fantastic stay.
Rooms
9.0
The rooms were clean, spacious, and had brand new facilities, providing a comfortable and quiet environment.
Service
8.0
The service was exceptional, with responsive and positive staff; however, there was a slight miscommunication about the cable car schedule.
Location
10.0
The location was perfect, right in the city center and within easy walking distance of all the main attractions.
Dining
9.0
The dining experience surpassed my expectations with a wide variety of delicious options including fresh smoothies and delightful desserts.
Facilities
9.0
The facilities were excellent, offering pet amenities, tours/ticket assistance, and more to enhance the overall stay.
friendly staff
slight miscommunication
Ray
United States,
August
2023
7.8/10
I had a mixed experience at the hotel. On one hand, the location was superb, providing easy access to parking facilities and the vibrant city center. However, the room's faulty light was a letdown during my four-day stay, and the lack of winter drink options was disappointing.
Rooms
7.0
Despite the light issue, the room was centrally located and provided easy access to parking and city attractions.
Service
8.0
The hotel staff were incredibly helpful, though there were some misunderstandings, like not knowing what poached eggs were. However, they were responsive, positive, and even had umbrellas available for rainy days.
Location
9.0
The hotel's location towards the old center of Koblenz was lovely, with a friendly staff and a relaxed atmosphere. While it was a bit further from the station, it was conveniently close to major attractions and easy to reach by car.
Dining
7.0
The dining experience was generally good, especially for comfort, but it could get chaotic and crowded at times despite booking in advance. Hot dogs were a highlight.
Facilities
8.0
The hotel provided various amenities like pet services, a welcome drink, tours/ticket assistance, and the availability of leaving luggage at the reception.
Rachel
United States,
May
2023
8.2/10
I couldn't believe how amazing this hotel was! The rooms are spacious and have some unexpected extras like heated floors by the shower and a large window that opens up to the terrace for other guests. The design is so fresh and clean, with a nice minimalist touch and plenty of natural light everywhere. The location is perfect, right in the city center and within walking distance of all the main attractions. However, the service had a couple of hiccups, like outdated information about the cable car and an early morning wake-up call. The dining experience was superb, exceeding all my expectations with a wide selection of breakfast options. Overall, an excellent value for the price.
Rooms
8.0
The rooms were very basic but fresh and clean, with a minimalist design and lots of light.
Service
7.0
The staff was very friendly and helpful overall, despite a few issues with information accuracy and early morning wake-up calls.
Location
9.0
The hotel is on the doorstep of the city center, making it super convenient to explore all the main sights.
Dining
9.0
The dining experience surpassed my expectations with a fantastic selection of breakfast options, including fresh smoothies and delightful dessert jars.
Facilities
8.0
The hotel offers great amenities and services, making the stay enjoyable and convenient.
Daniel
United States,
April
2023
8.6/10
What a wonderful experience! The hotel had a nice, minimalist design with plenty of natural light. The rooms were comfy, quiet, and always sparkling clean, thanks to our diligent Cleaner. However, being woken up at 7 am was not ideal, but the gluten-free options and friendly service made up for it.
Rooms
9.0
I absolutely loved the rooms! They were beautifully decorated with a nice minimalist design, super comfy, and incredibly quiet.
Service
8.0
The service was top-notch. The staff went above and beyond to accommodate our gluten-free needs, and they were incredibly polite and attentive throughout our stay.
Location
10.0
The location was excellent! Just a short walk to the ferry dock, historic town center, and the main attractions. It was perfect for our bike tour along the Rhine.
Dining
7.0
The dining experience was very good overall, with fresh sushi and a convenient location near the old city and main attractions. However, it was a bit chaotic and crowded during peak times.
Facilities
9.0
The facilities were great, with pet amenities available and tours/ticket assistance offered. It enhanced our overall stay.
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